Refund and Cancellation

REFUND POLICY

Introduction and Purpose:

Sampaty Proptech Pvt Ltd is dedicated to providing comprehensive services encompassing property transactions like buy and sale of property, property care, legal verification of properties, Loan/Finance Consultancy, architecture services, civil construction services, interior and rental services. Our commitment extends to ensuring transparency in our processes, service deliverables, and associated costs to enhance the overall client experience. As part of our Quality Assurance policy, we acknowledge occasional shortcomings and have developed a detailed refund policy to standardize the issuance of refunds to clients, thereby maintaining transparency and accountability.
We understand that despite our best efforts, there may be instances where our services do not meet expectations due to various reasons, including unforeseen circumstances or human error. In such cases, we believe in acknowledging and addressing any shortcomings to maintain the trust and satisfaction of our clients.
Refunds: Regulations and Procedures
1. Dissatisfaction With “Services of Work”: This provision ensures that if a client expresses dissatisfaction with any service provided before the commencement of work, they are entitled to a full refund of the amount paid up to that point. This includes instances where the client finds the initial concepts or proposals unsatisfactory. It’s important to note that once the work process has commenced, refunds will not be applicable to ensure fairness to the company’s resources and efforts.
2. Unreasonable Delay in Completion of Assignment/Delivery of Output: In this section, we address scenarios where delays occur in delivering the agreed-upon output documents or if errors or omissions arise during the service delivery process. If these delays are deemed unreasonable, and if the errors or omissions cannot be rectified, the client is eligible for a full refund of the amount paid up to that point. However, the refund will be processed after deducting any costs directly associated with the services provided. This deduction ensures that the company is fairly compensated for work already performed while offering appropriate restitution to the client for the inconvenience caused by the delay or errors.
3. Premature Termination of Assignment: This clause outlines circumstances under which an assignment may be terminated prematurely, such as the unavailability of a chosen name or trademark, the client’s decision to abandon the project, or failure to provide required documentation or accurate details. In such cases, the client may be eligible for a partial refund of 50% of the amount paid up to that point after deducting any costs directly incurred for carrying out the services. Alternatively, the client may opt to utilize the entire amount paid (referred to as Sampaty Money) for other services provided by the company of equivalent monetary value. This provision offers flexibility and alternatives to clients while ensuring that the company is compensated for work already undertaken.
4. Time Limit for Processing: Upon receipt of a request for a refund, this section specifies a minimum processing time of 15 working days. This ensures that the company has sufficient time to verify the refund request, conduct any necessary investigations, and process the remittance of the refundable amount efficiently. By setting a clear timeframe, we aim to provide transparency and manage client expectations regarding the refund process.
5. Limitation: This clause clarifies that the refund policy applies only to amounts actually received by the company. It emphasizes the scope of the policy and prevents misunderstandings regarding refund eligibility for payments that have not been received by the company.

OTHER RELEVANT PROVISIONS

Performance: Both parties agree to do everything necessary to ensure that the terms of this policy take effect.
Indemnification: The client agrees to indemnify and hold harmless the service provider, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees, and costs arising out of any act or omission related to this Policy. This indemnification will survive the termination of this Policy.
Dispute Resolution: In the event of a dispute, the Parties will attempt to resolve it through friendly consultation. If the dispute is not resolved within a reasonable period, any outstanding issues may be submitted to mediation in accordance with statutory rules. If mediation is unavailable or unsuccessful, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of Odisha, India.
Time of the Essence: Time is of the essence in this Policy.
Force Majeure: The service provider shall not be liable for failure to perform, nor be deemed to be in default under this agreement for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of nature, acts of terrorism, or power failures. In such cases, the time of completion will be extended by a period reasonably necessary to overcome the effect of any such delay.
Governing Law: It is the intention of the Parties that this Policy and its performance, and all suits and special proceedings under this Policy, be construed in accordance with the laws of Odisha & India.